service tag DELL

zdravim
regol som sa na stranku DELL,da sa tam zadat service taq ale ked ho tam davam pise mi toto:
There was a problem with your submission:
Your service tag was not recognized. Please check your service tag and try again.
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pritom SERVICE TAG mam nalepeny zdola na notebooku,aj v Biose je napisany..v com moze byt problem?da sa service tag vobec nejako ukradnut,alebo zneuzit???nechapem to...

bud si to zle napisal, alebo s nim maj iny problem. zavolaj do dellu.

dokonca je na tej stranke DELL aj moznost automaticky zistit SERVICE TAG,zadam to,normalne mi ho ukaze,dam kopirovat do tej kolonky a aj tak mi to napise...